WHAT WE FIX

INCLUDED

• ▸ Emergency shutoff & line isolation
• ▸ Slab, wall & exposed line repair
• ▸ Freeze-damaged pipe restoration
• ▸ Pinhole failure patching
• ▸ Pressure test after repair

COMMON SCENARIOS

• ● Burst supply line under the kitchen sink
• ● Frozen pipe rupture in an exterior wall
• ● Slab leak under the foundation
• ● Corroded galvanized pipe failure

RESPONSE PROTOCOL

Technician arrives with isolation kit. Water supply shut off at main. Pipe location confirmed via pressure test or visual. Repair completed and pressure-verified before water is restored.

INCLUDED

• ▸ Tank & tankless systems
• ▸ Anode rod & heating element replacement
• ▸ Sediment flush & valve inspection
• ▸ Same-day unit replacement
• ▸ Permit-ready installation

COMMON SCENARIOS

• ● No hot water — completely cold
• ● Rumbling or popping from the tank
• ● Water pooling around the heater base
• ● Pilot light failure on gas unit

RESPONSE PROTOCOL

Unit assessed on-site. If repair is viable, parts are sourced and replaced same visit. If replacement is needed, correct unit is specified and installed with full code compliance.

INCLUDED

• ▸ Kitchen & bathroom drain clearing
• ▸ Main line cleaning
• ▸ Hydro-jet for grease & root buildup
• ▸ Camera inspection available
• ▸ Preventive bio-enzyme treatment

COMMON SCENARIOS

• ● Kitchen drain backing up with standing water
• ● Multiple drains slow simultaneously — main line suspect
• ● Grease blockage from years of cooking buildup
• ● Tree root intrusion in main drain

RESPONSE PROTOCOL

Drain scoped to determine blockage type and location. Snake used for soft clogs. Hydro-jet deployed for grease, roots, or recurring buildup. Camera confirms full clearance before we leave.

INCLUDED

• ▸ Camera video scoping included
• ▸ Full-run diagnosis (house to street)
• ▸ Trenchless repair options
• ▸ Traditional excavation if required
• ▸ Post-repair flow verification

COMMON SCENARIOS

• ● Sewage backing up into the lowest drains
• ● Gurgling sounds when toilets flush
• ● Persistent foul odor from floor drains
• ● Yard patch with unusually green or soft grass above line

RESPONSE PROTOCOL

Video scope inserted to identify blockage or structural damage. Location pinpointed to the foot. Repair method selected based on damage severity. Trenchless preferred when viable to minimize yard disturbance.

INCLUDED

• ▸ Source isolation & emergency shutoff
• ▸ Affected area damage assessment
• ▸ Broken supply line repair
• ▸ Overflow & appliance failures
• ▸ Coordination with restoration crews

COMMON SCENARIOS

• ● Washing machine supply line rupture
• ● Water heater tank failure flooding utility room
• ● Toilet overflow from blocked line
• ● Supply valve failure under sink or toilet

RESPONSE PROTOCOL

Water source isolated on arrival. Damage scope documented. Plumbing failure repaired. Homeowner briefed on next steps for water damage remediation if flooring or walls are affected.

INCLUDED

• ▸ Pressure drop testing
• ▸ Acoustic leak detection
• ▸ Fixture & valve inspection
• ▸ Slab leak detection
• ▸ Full repair once located

COMMON SCENARIOS

• ● Water stain on ceiling with no visible source
• ● Unexplained spike in monthly water bill
• ● Sound of running water with nothing turned on
• ● Warm spot on floor above a slab

RESPONSE PROTOCOL

Pressure test isolates the affected zone. Acoustic tools pinpoint the location. Repair completed same visit whenever possible. Slab leaks may require access planning coordinated with homeowner.